Privacy Policy

Introduction

This Privacy Policy ("Policy") is published by mq8 ("we", "us", "our" or the "Platform") and applies to all personal data collected, processed and stored in connection with your use of the website accessible at https://mq8.cam and any associated services, content or features made available through that domain.

mq8 is an English-language information platform providing guidance on online sports betting, live casino entertainment, payment methods and responsible gaming for adult users in Malaysia. As part of delivering those services, mq8 may collect and process certain personal data as described in this Policy.

By accessing or using the mq8 Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described herein. If you do not consent to these practices, you must discontinue use of the Platform immediately.

Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

Data We Collect

mq8 collects personal data through several channels depending on how you interact with the Platform. The categories of data collected are described in the table below:

mq8 does not knowingly collect special categories of sensitive personal data (such as health data, racial or ethnic origin, religious beliefs or biometric data) except where explicitly required for regulatory compliance and with your express consent.

Data Processing

mq8 processes personal data for the following specific purposes. We do not use personal data for any purpose that is incompatible with those listed below without first obtaining your consent or providing a fresh notice:

• Account creation and management: To register, verify and maintain your mq8 account, including authentication and access control.
• Identity verification (KYC): To confirm that users are aged 21or above and to meet anti-money laundering (AML) and know-your-customer compliance obligations.
• Service delivery: To provide you with access to mq8 guides, payment method information, responsible gaming resources and other platform features.
• Platform security: To detect, prevent and investigate fraud, unauthorised access, abuse and other security incidents.
• Analytics and improvement: To analyse aggregate usage patterns, diagnose technical issues and improve the quality, accuracy and usability of mq8 content.
• Legal and compliance obligations: To comply with applicable Malaysian laws, regulatory requirements and any binding court or authority orders.
• Customer support: To respond to support enquiries, resolve complaints and communicate with users about their accounts or queries.
• Responsible gaming: To identify and act on responsible gaming indicators, including patterns sugestive of problem gambling where such monitoring is permissible.

Legal Basis for Processing

Each processing activity carried out by mq8 relies on at least one lawful basis. The primary legal bases applicable to our processing activities are:

• Contractual necessity: Processing required to provide the services you have requested when registering an mq8 account or using Platform features.
• Legal obligation: Processing necessary to comply with applicable Malaysian laws, including obligations under the Personal Data Protection Act 2010 (PDPA), anti-money laundering legislation and age verification requirements.
• Legitimate interests: Processing carried out for mq8's legitimate operational interests — such as fraud prevention, platform security and content improvement — where those interests are not overridden by your fundamental rights.
• Consent: Processing that you have explicitly agreed to, such as receiving marketing communications or the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Where mq8 relies on legitimate interests as a legal basis, we conduct a balancing assessment to confirm that the relevant processing does not disproportionately prejudice your privacy rights. You may request information about any such assessment by contacting us at the support email address listed in Section 14.

Data Sharing

mq8 does not sell, rent or disclose your personal data to third parties for commercial marketing purposes. We may, however, share personal data in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist mq8 in operating the Platform — including hosting providers, analytics platforms and identity verification services — under binding data processing agreements that restrict their use of your data to specified purpose.
• Payment processors: Where you initiate a transaction, relevant payment method data may be shared with the applicable payment service provider (such as Touch 'n Go, DuitNow, FPX, Boost or GrabPay) to facilitate that transaction.
• Regulatory and law enforcement authorities: Where mq8 is required by applicable Malaysian law, court order or binding regulatory direction to disclose personal data, we will comply with such requirements and, where legally permissible, notify you.
• Business transfers: In the event of a merger, acquisition, restructuring or sale of assets involving mq8, personal data may be transferred as part of that transaction, subject to equivalent privacy protections.
• Consent-based sharing: In circumstances not listed above, mq8 will obtain your explicit consent before sharing your personal data with any third party.

Data Retention

mq8 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or to comply with applicable legal, regulatory, accounting or reporting requirements. The following general retention principles apply:

• Account data is retained for the duration of your active account and for a period of up to seven years following account closure, in accordance with financial record-keeping obligations.
• KYC and identity verification data is retained for a minimum of five years from the date of verification, consistent with anti-money laundering regulatory requirements applicable in Malaysia.
• Usage and analytics data is typically retained in identifiable form for up to twenty-four months, after which it is aggregated or anonymised.
• Support communications are retained for up to three years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Cookie data is retained for the period set out in our cookie configuration, which varies between session cookies (deleted on browser close) and persistent cookies (retained for up to twelve months).

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in manner that prevents recovery. You may submit a data deletion request before the end of a retention period, subject to the exceptions described in Section 10.

Cookies & Tracking Technologies

mq8 uses cookies and similar tracking technologies to enable core platform functionality, understand how users interact with our content and improve the overall experience. The categories of cookies we use are described below:

• Essential cookies: Strictly necessary for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without affecting core functionality.
• Analytical cookies: Used to collect aggregated data about how visitors use mq8 — such as which pages are visited most frequently and how users navigate between sections. This data helps us improve content and structure. These cookies do not identify individual users directly.
• Preference cookies: Store settings that personalise your mq8 experience, such as language preference and layout choices.
• Third-party analytical cookies: Where third-party analytics tools are deployed, they operate under their own privacy policies. mq8 uses such tools only for aggregate insight and does not allow those providers to use the data for their own advertising purposes.

You may manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though disabling essential cookies may impair your ability to use certain features of the Platform. A cookie management notice is presented on your first visit to mq8.

Security

mq8 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• Encrypted data transmission using TLS (Transport Layer Security) for all communications between your device and the mq8 Platform.
• Access controls and role-based permissions limiting staff access to personal data on a need-to-know basis.
• Regular security reviews and vulnerability assessments of platform infrastructure.
• Secure storage of sensitive data including hashed password storage and encrypted KYC document repositories.
• Incident response procedures to detect, investigate and report personal data breaches in a timely manner.

Notwithstanding these measures, no method of electronic transmission or storage is completely secure. mq8 cannot guarantee the absolute security of data transmitted over the internet. You are also responsible for maintaining the security of your own account credentials and should notify mq8 immediately if you suspect any unauthorised account activity.

User Rights

Subject to applicable Malaysian data protection law, including the Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data held by mq8:

• Right of access: You may request a copy of the personal data mq8 holds about you, along with information about how it is processed.
• Right to correction: You may request that inaccurate or incomplete personal data be corrected or updated without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to mq8's legal retention obligations.
• Right to restrict processing: You may request that mq8 restrict the processing of your data in certain circumstances — for example, where accuracy is disputed.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the rights listed above, please submit a written request to the mq8 support email address provided in Section 14. We will respond to all verified requests within thirty calendar days. We may need to verify your identity before processing certain requests.

Minors

The mq8 Platform is strictly intended for adults aged21 years and above. mq8 does not knowingly collect, solicit or process personal data from any person under the age of 21. Our registration process includes an age declaration step, and KYC verification confirms age through valid Malaysian identity documentation.

If mq8 becomes aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account without further notice. Parents or guardians who believe that a minor has submitted data to mq8 should contact us immediately at the support email address in Section 14.

Third-Party Links

mq8 content may reference or describe third-party platforms, payment providers, betting operators and other services. Where such references appear, they are provided for informational and guidance purposes only. mq8 does not control the content, privacy practices or data processing activities of any third-party website or service.

If you follow a link from mq8 to any third-party platform — including operator websites, payment service provider portals or app stores — your use of that third-party platform will be governed by its own privacy policy and terms of service. mq8 is not responsible for the privacy practices of any such third party and strongly encourages you to review their policies before submitting any personal data.

Policy Amendments

mq8 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or Platform functionality. Where changes are material, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users through a platform notice.

Your continued use of the mq8 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how your data is handled. If you do not accept the revised Policy, you should discontinue use of the Platform and, if applicable, close your account.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by mq8, please contact us using the details below. All data-related requests should be submitted in writing and in English to ensure accurate handling.

For questions relating to our Terms of Use or responsible gaming policies, please refer to the Terms & Conditions and Responsible Gambling pages respectively.